Terms and Conditions for the Air Austral subscription

The subscription program managed by Air Austral offers its customers, for a subscription fee, access to fare discounts as well as benefits reserved for subscribers for a period of one year.

Any Air Austral customer who is a member of the MyCapricorne loyalty program may apply to join the subscription program.

Participation in this program implies the subscriber’s full and unconditional acceptance of these general terms and conditions governing the subscription agreement.

The subscription is valid across the entire Air Austral network, on all flights operated by the airline (bearing a UU flight number, whether operated by the airline or under a codeshare agreement).
 

The discount offered by the subscription varies by travel class. 

It is 5% in Club Austral, 7% in Confort, and up to 10% in Loisirs (valid on Smart or Flex fares). No other discounts may be combined with the subscriber fare.

The eligible booking classes and associated discounts are as follows:

• To/from mainland France: 3% discount on F/L/T, 5% discount on V/X/P/K/G/E/N/U/M, and 10% discount on H/Y.
• To/from Thailand: 3% discount on X/P/N/E/V/U/K and 10% discount on T/S/H/Y.
• To/from Mayotte: 3% discount on M/E/V/X/T and 10% discount on K/H/S/Y.
• To/from other destinations: 10% discount on H/S/Y.

No other discounts may be combined with the subscriber fare.
 

Purchasing an Air Austral subscription, as well as renewing it, entitles you to minimum access to the Evasion status in the MyCapricorne program and the benefits of this status:

• 1 additional checked bag
• Free standard seat selection
• 700 Tier Points upon subscription
• 20,000 MyCapricorne Points upon subscription
• Access to the priority check-in counter
• Priority boarding
• Priority baggage delivery upon arrival
• Free seat selection and quick exit
• Access to a dedicated phone line

In the case of a promotional offer or a fare negotiated as part of a commercial agreement, the 700 Tier points and 20,000 MyCapricorne Points may not be credited.

You can subscribe to the membership online at mycapricorne.air-austral.com, by phone, at Air Austral sales points, or at travel agencies, upon payment.

When a subscription is purchased at a travel agency, it may take up to 3 business days for the subscription to be activated in the member’s account.

Subscribing to the membership requires prior enrollment in the MyCapricorne loyalty program. If the customer wishing to subscribe is not yet a member of the MyCapricorne program, they must first enroll—a simple and free process—before subscribing to the membership. To this end, they agree to provide accurate personal information.

Upon subscription, payment triggers the issuance of a personalized proof of purchase, which allows the subscriber to access subscriber rates and benefits.

Regardless of the level the subscriber has reached in the MyCapricorne program, Evasion, Premium, or Exclusive, the subscriber will have only one card. Downloading this card in its digital version is required to benefit from and prove eligibility for the subscription’s benefits.

Any person subscribing to the subscription is deemed to have read and expressly accepted these Terms and Conditions in their entirety, as well as the Terms and Conditions of the MyCapricorne program. 

The subscription is non-transferable and valid only for the named subscriber. Only the subscriber may take advantage of subscriber rates and associated benefits 

The subscription is valid for one year (12 months), starting from the date of payment and activation.

The subscription’s expiration date is shown on the front of the digital card in the mobile wallet. The entire trip must be completed before the subscription’s expiration date to qualify for the subscriber rate and associated benefits. If the return trip occurs after the subscription expires, the full fare will apply to that leg of the journey, and the benefits will not be available 

Presentation of the MyCapricorne card is required when issuing the airline ticket at the agency (along with a valid ID), as well as to claim the associated benefits.

Fraudulent use of the subscription will immediately result in the deactivation of the subscription and the user’s MyCapricorne account, the re-pricing of the ticket to the standard fare, the cancellation of any benefits granted, and legal action.

Any change of name or personal contact information must be updated online in the MyCapricorne member area on the website mycapricorne.air-austral.com.
 

BY AIR AUSTRAL

Air Austral reserves the right to modify subscriber fares, eligible routes, benefits, and these terms and conditions, or even to cancel the program, at any time. If so, it will notify subscribers in writing. Cancellation of the program would entitle the subscriber to a refund of the card based on its residual value.

Any publication of new terms and conditions on the company’s website is deemed to have been brought to the subscriber’s attention, and their content accepted. Otherwise, the subscriber has one month to reject the new terms and conditions and terminate their subscription.

Failure by the subscriber to comply with these terms and conditions may result in the termination of the contract by Air Austral without notice, without prejudice to legal proceedings or any possible compensation.

ON THE PART OF THE SUBSCRIBER

The subscriber may request a refund for their subscription if the remaining validity period is at least 6 months. In this case, a refund for the remaining value of the subscription will be issued, calculated on a pro rata basis based on the rate paid and the number of months remaining until the end of the validity period. Any month that has begun is considered due in full. 

For a remaining term of less than 6 months, no refund will be granted.

Pursuant to Law No. 78-17 of January 6, 1978, regarding information technology, files, and civil liberties, the subscriber has the right to access and correct information concerning them contained in the subscription program’s files. This right may be exercised by contacting Air Austral, MyCapricorne Service, P.O. Box 611, 97472 Saint-Denis Cedex, Réunion.

French law shall be the sole applicable law for the performance of the contract, and the French courts shall have exclusive jurisdiction to settle any dispute concerning this program.