Terms and Conditions of the MyCapricorne Program

The MyCapricorne Program, managed by Air Austral, is an airline passenger loyalty program designed to provide its members with the benefits described below when traveling on Air Austral, as well as with program partners.

2.1 Participation in the MyCapricorne Program is free and open to individuals aged two years and older.

2.2 Legal entities are not eligible to participate in the MyCapricorne Program. 

2.3 Anyone wishing to join the MyCapricorne program must complete a personal online application on the air-austral.com website

2.4 Any person applying for membership in the MyCapricorne program is deemed to have read these terms and conditions in their entirety and to have expressly accepted them. These terms and conditions are also available upon request from Air Austral. 

2.5 Enrollment in the MyCapricorne program is available exclusively on the air-austral.com website. An individual identification number will be sent by email to the address provided on the online form after it has been duly completed.

2.6 A personal account is created for each applicant, who then becomes a member of the program. Only one membership per person is permitted, resulting in the creation of a single account. This account may not be assigned, bequeathed, or transferred to any other account within the MyCapricorne program.

2.7 Using the personal account allows the member to:

• view their points statement, points balance, transaction history, and status
• be recognized on the website or mobile services
• enter their personal information and preferences (communication, travel)
• view their booking history and modify or complete their current bookings
• manage their communication preferences (MyCapricorne newsletters, communications from     partners)
• access personalized offers and services

2.8 The MyCapricorne card can be downloaded upon enrollment in the program; it is strictly personal and non-transferable; 
Only airline tickets issued in the account holder’s name may be credited to the account.

2.9 Any name change must be reported in writing to the program as soon as possible; the program may request any necessary supporting documentation from the member

2.10 To enjoy these benefits, the member must provide their card number when making a reservation at the time of ticket purchase; If the card number was not entered before the ticket was issued, the member may add it on the air-austral.com website under the “My Booking” section; they may also provide it during check-in for the flight (online or at the counter on the day of the flight).
For Ewa Air flights, this must be reported at the flight check-in counter.

2.11 Any breach of the MyCapricorne program’s terms and conditions by the member may result in their immediate exclusion without prior notice.
Any inappropriate behavior, i.e., behavior that disrupts commercial operations (on the ground or on board) and/or causes intolerable inconvenience to other passengers as well as to Air Austral staff (ground or cabin crew), may result in exclusion from the MyCapricorne program without notice.
In both of the above cases, exclusion without notice results in the loss of point value, and no compensation will be paid in this regard.

2.12 Members have the right to opt out of the MyCapricorne program; they must notify the program in writing at the following email address: [email protected]. Any points accumulated will be permanently forfeited.

3.1 General

The unit of account is the point. 

Points are earned through travel on Air Austral and Ewa Air flights, or through services provided by Program partners. Air Austral and Ewa Air flights are defined as flights assigned an Air Austral (UU) or Ewa Air (ZD) flight number, for flights operated directly by Air Austral or Ewa Air.

Points can only be earned on Air Austral tickets (ticket numbers starting with 760) or Ewa Air tickets (ticket numbers starting with 732).

There are two types of points:

• MyCapricorne points, earned through spending on Air Austral and Ewa Air flights, spending with program partners, promotional offers, and commercial compensation
• Tier points, linked to spending on Air Austral and Ewa Air flights, as well as certain commercial offers

Points are credited to the member’s personal account. 

A member may only have points credited to their account once per flight or per service used

The MyCapricorne program reserves the right to deduct points from the account of any member who has been improperly credited with points.

3.2 Earning Points – Air Austral and Ewa Air flights.

Flights operated by Air Austral and EWA Air allow you to earn points according to the following scale :
 

This scale also applies to the “Train + Air” offer.

Points are earned on airline tickets as well as on ancillary charges listed in the reservation record: excess baggage, seat selection, etc., excluding booking fees (YR)
Points earned from additional services (excess baggage, seat selection, Ciel Plus upgrades, etc.) will be credited separately from the points earned from the ticket.

Points are credited on average within 7 days of the flight date. Points will be credited to the account provided that the member provided their MyCapricorne card number when booking the flight and at the time of ticket issuance, or during flight check-in.
When flights are canceled due to reasons beyond the carriers’ control (technical issues requiring the aircraft to be grounded, cancellations due to internal or external strikes, safety concerns, or force majeure), no points are earned.

Points cannot be earned on the same flight through airline programs other than those participating in the MyCapricorne program. Any ticket issued at a reduced or preferential fare, linked to a partnership with Air Austral or reserved for airline staff or their beneficiaries, is excluded from the MyCapricorne program. No points, status, advantages, or benefits associated with the program may be earned for travel on such tickets.

3.3 Earning Points – Partners

Points are earned with partners according to a single scale: €1 spent = 5 MyCapricorne points

Points earned with partners are subject to conditions specific to each partner; these conditions can be viewed on the air-austral.com website.

Points are credited no later than one month after the service is provided.

3.4 Validity period of points 

MyCapricorne points are valid for 2 years from the date of the last trip taken; the validity period of MyCapricorne points is extended by two years with each flight; if not extended, points will be forfeited without notice and cannot be restored or transferred.

Tier points are valid for a rolling 365-day period (for example: 1,000 Tier points credited on January 24, 2026, are valid until January 23, 2027).

3.5 Purchasing MyCapricorne Points

A member may purchase MyCapricorne points for themselves or to give to another MyCapricorne member

3.5.1 The person wishing to purchase or gift MyCapricorne points must be a member in good standing of the MyCapricorne program.

The recipient must also meet this same requirement.

3.5.2 A member’s purchase request will only take effect after it has been accepted by the MyCapricorne service. Acceptance will be confirmed solely by the actual crediting of points to the MyCapricorne account of the purchaser or the recipient.

3.5.3Purchased MyCapricorne points are non-refundable.

3.5.4Each program member may purchase MyCapricorne points in batches ranging from 10,000 to 200,000 points (see table below).

Each prize can only be credited to a single account, either the purchaser’s or the recipient’s. 

3.5.5. The purchaser agrees that the MyCapricorne service may use their name, email address, MyCapricorne account information, and credit card information to process the transaction they have requested. Except in connection with an investigation or prosecution for fraud, or as permitted or required by law, Air Austral will not use or disclose the member’s personal information for any purpose other than those set forth above, except with the member’s authorization.

3.5.6 The purchase of MyCapricorne points to be credited to the purchaser’s account must be made online (in the personal account area), through the Air Austral call center, or at an Air Austral branch (after logging in to the MyCapricorne account at ).

3.5.7 Neither the purchaser nor the beneficiary may sell, barter, or engage in any other unauthorized distribution of MyCapricorne points purchased or received under these terms and conditions.

3.5.8 If MyCapricorne points purchased or received are obtained through credit card abuse, fraud, or other illegal means, the MyCapricorne service may cancel, refuse to honor, or confiscate such points and pursue legal action against the person responsible for the transaction through any available legal means or remedies.

3.5.9 The purchaser agrees to pay for the MyCapricorne service in full by credit card before the MyCapricorne points are credited to the account, whether it is the purchaser’s account or the recipient’s. By submitting a request to purchase MyCapricorne points, the purchaser authorizes the MyCapricorne service to charge the credit card whose number has been provided.

3.6 Purchase of Tier Points

A member may purchase Tier points for themselves 

3.6.1 Anyone wishing to purchase Tier points must be a member in good standing of the MyCapricorne program.

3.6.2 A member’s purchase request will only take effect after it has been accepted by the MyCapricorne service. Acceptance will be confirmed solely by the actual crediting of points to the purchaser’s MyCapricorne account.

3.6.3 Purchased Tier points are non-refundable

3.6.4 Each program member may purchase Tier points in batches of 250 points, up to a maximum number of batches determined by their status
 

Each prize can only be credited to the buyer’s account.

3.6.5 The purchaser agrees that the MyCapricorne service may use their name, email address, MyCapricorne account information, and credit card information to process the transaction they have requested. Except in connection with an investigation or prosecution for fraud, or as permitted or required by law, Air Austral will not use or disclose the member’s personal information for any purpose other than those set forth above, except with the member’s authorization

3.6.6 The purchase of Tier points to be credited to the purchaser’s account must be made online (in the personal account area), through the Air Austral call center, or at an Air Austral branch (after logging into the MyCapricorne account).

3.6.7 The purchaser may not sell, trade, or otherwise distribute the Tier points purchased under these terms and conditions without authorization.

3.6.8 If Tier points purchased are obtained through credit card abuse, fraud, or other illegal means, the MyCapricorne service may cancel, refuse to honor, or confiscate such points and pursue legal action against the person responsible for the transaction using all available legal remedies.

3.6.9 The purchaser agrees to pay for the MyCapricorne service in full by credit card before the Tier points are credited to the account. By submitting a request to purchase Tier points, the purchaser authorizes the MyCapricorne service to charge the credit card whose number has been provided.

3.7 Special Offers and Promotional Campaigns

Members may earn MyCapricorne points through special offers or promotional campaigns organized by the program; in this context, the earning of points is subject to compliance with the specific terms and conditions communicated to members that apply to each offer or campaign.

3.8 Retroactive Credit

Each member must personally verify that the points they have earned have been credited to their account. If a member notices that points have not been credited to their account, they may request a retroactive credit starting 7 days after the flight date 
Retroactive credit is possible: 

• For missing flights, up to 6 months after the flight date
• For trips taken up to 6 months prior to the date of enrollment

For Air Austral flights, points can be credited online at air-austral.com by entering the flight numbers or ticket/PNR (reservation record) numbers listed on the Travel Summary or boarding passes; points can also be credited by presenting the original passenger stubs or Travel Summary and boarding pass.
For Ewa Air flights, only boarding passes are accepted for point credit if the MyCapricorne card number was not provided at the time of flight check-in.
If the claim is valid, the points will be credited retroactively.
In addition, the MyCapricorne program reserves the right at any time to request proof of point accumulation.
Retroactive credit is not available for services purchased from partners. 

3.9  Account Statement

An account statement will be sent by email at the end of each two-month period to all members who have had an account transaction in the past two months (points debited/points credited/points expired).

4.1 General

Program members may use MyCapricorne points:

• Either as a supplement to the payment of an airline ticket (“Cash + Points”)  
• Either for rewards in accordance with the program’s current rates and subject to the terms, conditions, and procedures set forth in the MyCapricorne program’s general terms and conditions; A reward may be an airline ticket or any other benefit provided for in this program
• Or in exchange for products or services offered by Program Partners

The member may use MyCapricorne points for themselves or for a third party of their choice.

4.2 Cash + Points

The “Cash + Points” option is available only on Air Austral flights, including codeshare flights with Ewa Air (flights with Air Austral UU flight numbers but operated by Ewa Air), as well as the “Train + Air” offer.

The “Cash + Points” option is not available for Ewa Air flights (flight numbers ZD).

The use of points to purchase an airline ticket, in addition to a cash payment, is available on the air-austral.com website, through the Air Austral call center, and at Air Austral direct sales points (Air Austral offices in St. Pierre, St. Denis, and Gillot Airport). 

For all bookings made through the call center or at an Air Austral direct sales office, the standard service fees for that sales channel apply; these may vary depending on the class of service.

Airport taxes must be paid in cash.

For tickets paid for with “Cash + Points,” points will be earned only on the cash portion.

Once the ticket is issued, any additional services can only be purchased with cash.

The rules for changes and refunds for tickets paid for with “Cash + Points” are the same as those for a ticket paid for 100% in cash, depending on the fare family selected (e.g., Smart, Flex fares, etc.).

However, for any journey that has begun (a leg of the trip completed by the passenger), a refund of the ticket is no longer possible.

4.3 Bonus Tickets

The “reward ticket” is a limited-time promotional offer available on flights operated by Air Austral or Ewa Air, for one-way or round-trip travel, that allows you to pay for your flight with points, with the exception of all taxes (airport, security, etc.) and the fuel surcharge, which must be paid by the member at the time the ticket is issued. Award tickets are booked in a specific booking class, for which the number of seats is limited.  

4.3.1 Award tickets can be purchased on the air-austral.com website, through the Air Austral call center ( ), and at Air Austral direct sales points (Air Austral offices in St. Pierre, St. Denis, and Gillot Airport).

A service fee of 25 euros applies to all award tickets issued at an Air Austral direct sales point or through the Air Austral call center.

Tickets purchased on air-austral.com are exempt from this fee.

4.3.2 The award ticket does not entitle the member to earn points on their account.

4.3.3 Changes to award tickets are permitted subject to availability in the corresponding booking class, upon payment of a 70-euro fee per change, with airport and security taxes adjusted accordingly (if they have increased since the ticket was issued). Only changes to the itinerary, travel date, and flight times are permitted. A penalty of 70 euros will be applied in the event of a request for a refund of unused awards.

Fees associated with award tickets (airport taxes, service fees, change fees, etc.) are payable in cash or by credit card. Award tickets are not refundable in cash.

In the event of a no-show (failure of the passenger to appear on the day of the flight), the MyCapricorne points deducted upon receipt of the reward will be permanently forfeited. Airport and security taxes may be refunded in the event of a no-show upon request, subject to a 70-euro penalty. A written request must be sent to Air Austral along with bank account information for the refund of taxes (airport, security, or equivalent) as well as airline surcharges; the refund will be processed within a minimum of 3 months after the ticket’s issuance date. If the name on the bank account information differs from the name of the person who paid for the ticket, written authorization from the payer will be required, along with a copy of their ID.

4.3.4 In all cases, the member remains solely responsible for the use of rewards issued at their request, whether for personal use or for the benefit of a third party. The member also remains liable for any claims or potential legal actions by a third party arising from their participation in the program or the use of rewards to which they are entitled, including those involving tax or government authorities regarding any taxes, duties, or levies that may be due.

4.4 Transfer of MyCapricorne Points

MyCapricorne points can be transferred from one account to another for a flat fee of 20 euros for transactions made directly on our website and 40 euros for transactions made through the Air Austral call center or at an Air Austral branch. 
MyCapricorne points may be transferred in increments of 20,000 points, up to a maximum of 200,000 points per transaction. There is no limit on the number of point transfers for a single account.

4.4.1 Anyone wishing to transfer points must be a member in good standing of the MyCapricorne program. The recipient of the points transfer must also meet this requirement. Only the MyCapricorne account holder is authorized to make transfers from their personal account, whether the transaction is conducted online, by phone, or in person at a branch.

4.4.2 A request to transfer points will only take effect after it has been approved by the MyCapricorne service. Approval by the service will be confirmed solely by the actual crediting of MyCapricorne points to the recipient’s account.

4.4.3 The transfer of MyCapricorne points may not result in any financial compensation; in other words, a MyCapricorne member may not sell their MyCapricorne points to a third party; failure to comply with this rule will be considered fraud and may result in penalties, including the closure of the MyCapricorne account and the loss of all benefits associated with the status previously obtained by the member.

4.4.4 The MyCapricorne points transfer transaction is non-refundable.

4.4.5 The transfer of MyCapricorne points does not result in the crediting of Tier points. 

4.4.6 The buyer agrees that the MyCapricorne service may use their name, email address, MyCapricorne account information, and credit card information to process the transaction they have requested. Except in connection with an investigation or prosecution for fraud, or as permitted or required by law, the program will not use or disclose the member’s personal information for any purpose other than those set forth above, except with the member’s authorization.

4.4.7 If transferred points are obtained through credit card abuse, fraud, or other illegal means, the MyCapricorne service may cancel, refuse to honor, or confiscate such points and pursue legal action against the person responsible for the transaction using all available legal remedies. 

4.4.8 The purchaser agrees to pay for the MyCapricorne service in full by credit card before the MyCapricorne points are transferred to the recipient’s account. By submitting a request to transfer points, the purchaser authorizes the MyCapricorne service to charge the credit card whose number has been provided.

4.5 Transfer of Tier Points

Tier points may be transferred from one account to another for a flat fee of 120, euros for transactions made directly on our website and 150 euros for transactions made through the Air Austral call center or at an Air Austral agency. 
Tier points may be transferred in increments of 250 points, up to a maximum of 1,000 points per transaction. There is no limit on the number of point transfers for a single account.

4.5.1 Anyone wishing to transfer points must be a member in good standing of the MyCapricorne program. The recipient of the points transfer must also meet this requirement. Only the MyCapricorne account holder is authorized to make transfers from their personal account, whether the transaction is conducted online, by phone, or in person at a branch.

4.5.2 A request to transfer points will only take effect after it has been approved by the MyCapricorne service. Approval by the service will be confirmed solely by the actual crediting of Tier points to the recipient’s account.

4.5.3 The transfer of Tier points may not result in any financial compensation; in other words, a MyCapricorne member may not sell their Tier points to a third party; failure to comply with this rule will be considered fraud and may result in penalties, including the closure of the MyCapricorne account and the loss of all benefits associated with the status previously obtained by the member.

4.5.4 The Tier point transfer transaction is non-refundable.

4.5.5 The buyer agrees that the MyCapricorne service may use their name, email address, MyCapricorne account information, and credit card information to process the transaction they have requested. Except in connection with an investigation or prosecution for fraud, or as permitted or required by law, the program will not use or disclose the member’s personal information for any purpose other than those set forth above, except with the member’s authorization.

4.5.6 If transferred points are obtained through credit card abuse, fraud, or other illegal means, the MyCapricorne service may cancel, refuse to honor, or confiscate such points and pursue legal action against the person responsible for the transaction using all available legal remedies. 

4.5.7 The purchaser agrees to pay for the MyCapricorne service in full by credit card before the Tier points are transferred to the recipient’s account. By submitting a request to transfer points, the purchaser authorizes the MyCapricorne service to charge the credit card whose number has been provided.

The program includes 4 tiers, each entitling the member to specific benefits.
The Essential status is the first level automatically acquired upon joining the program.

5.1 At any time, a member may advance to a higher status if they reach the required Tier point threshold, as shown in the table below
 

This qualification is automatic from the date the required number of points is reached.
The status of the digital card will be updated automatically within 24 hours.
The Evasion, Premium, and Exclusive tiers are valid for one year from the date of qualification.

5.2 After 12 months, a requalification calculation will be performed based on the number of Tier points accumulated over the past 12 months; if the number of Tier points accumulated over the past 12 months is insufficient to qualify, a new status will be assigned, corresponding to the number of Tier points accumulated over the past 12 months.

5.3 The benefits associated with each status are as follows:
 

5.3.1 Checked baggage allowance

MyCapricorne Essentiel members receive an additional 9-kilo allowance ( ) when traveling in Loisirs or Confort class (i.e., 32 kg instead of 23 kg).
MyCapricorne Exclusive, Premium, and Evasion members are entitled to one additional free checked bag beyond the allowance included in their ticket, except on the following routes due to flight safety-related loading restrictions: Réunion–Rodrigues, Réunion–Diego Suarez, Réunion-Tamatave, Réunion-Moroni and Réunion-Mayotte with connecting flight in Moroni. 

5.3.2 Complimentary Seat Selection

MyCapricorne Evasion members are entitled to free standard seat selection at the time of booking, regardless of travel class.
MyCapricorne Premium members are entitled to free standard seat selection and priority deplaning when booking, regardless of travel class.
MyCapricorne Exclusive members are entitled to free seat selection at the time of booking, regardless of travel class.

5.3.3 Priority access at the airport

MyCapricorne Exclusive and Premium members enjoy :

• access to the priority check-in counter,
• access to the priority boarding line,
• priority baggage delivery upon arrival.

5.3.4 Lounge Access

MyCapricorne Exclusive members enjoy access to VIP airport lounges when traveling on Air Austral, along with a guest of their choice.
MyCapricorne Premium members enjoy access to airport VIP lounges when traveling on Air Austral; they may bring a guest who will receive a discounted rate, subject to availability and crowding.

5.3.5 Fast Track

MyCapricorne Exclusive members enjoy priority access to security and immigration checkpoints at airports that offer this service 

6.1 The Family Account allows up to 12 members of the same family (parents and children) who are registered MyCapricorne members to pool their MyCapricorne points into the account of one family member, designated as the Family Account Manager.

6.2 Creating a Family Account is free and requires no commitment. It can only be done online via the Family Account Manager’s MyCapricorne personal account.
Only one Family Account is allowed per family of 2 to 12 members. The family must consist exclusively of parents and their children aged 2 and older who live at the same address.
The Account Holder must be one of the two parents.
Only the Account Holder is authorized to designate the family members they wish to add to the Family Account, who will be referred to as “Family Members.” 
Family members must have given their consent to be added to the Family Account. The MyCapricorne loyalty program accepts no liability for the unauthorized addition of any member by the Family Account Manager.
Family Members who are not yet members of the MyCapricorne program must first sign up for it. They will each receive their own MyCapricorne member number and can then be added to the Family Account by the Account Manager. Only one spouse may be designated by the Account Manager to be linked to the Family Account.
A family member may belong to only one Family Account.

6.3 Any person applying for the Family Account is deemed to have read and accepted these specific terms and conditions for the Family Account, as well as the general terms and conditions of the MyCapricorne program. The program reserves the right to refuse membership to any person who does not meet the required criteria.

6.4 Enrollment in the Family Account must be completed using the online registration form in the Account Manager’s personal account. Upon completion, the Account Manager will receive a summary email listing the details of the Members included in the Family Account. The Account Manager must forward this email to: [email protected].
The following supporting documents: identification documents for each Family Member and a family register if there are children. A notification of the addition is sent by email to each Family Member listed in the Family Account.

6.5 Following the creation of the Family Account, all MyCapricorne points earned individually by each family member are credited to each member’s personal account and then automatically transferred to the Account Holder’s account.  
It is the responsibility of each family member to provide their MyCapricorne account number when booking a ticket for each flight with Air Austral or Ewa Air. 
The same applies to earning points when using services from one of the MyCapricorne program’s non-airline partners.
Members registered in the Family Account earn points under the terms and conditions of the MyCapricorne program, whether they travel together or separately.

6.6 Tier points are credited to the MyCapricorne account of each family member for every flight taken on airlines participating in the program.
Each member can access their personal account on the website www.air-austral.com.com and view details of their own flights and Tier point credits. 

6.7 Status levels (Evasion, Premium, Exclusive) are assigned individually to each member of the Family Account. For more details, refer to Section 5 Tier of these MyCapricorne Program Terms and Conditions.
The Tier points that grant access to the Evasion, Premium, and Exclusive tiers cannot be accumulated by the Family Account Manager. Under no circumstances may the Family Account Manager claim the Evasion, Premium, or Exclusive tiers using points earned by Family Account Members.

6.8 Only the Family Account Manager may use MyCapricorne points.
The Family Account Manager is the only person authorized to communicate with the MyCapricorne service.
Only the Account Manager can make changes to the Family Account, such as updating profiles, requesting the addition or modification of a Member, or closing the Account.
The Account Manager can make changes using the features available on www.air-austral.com, or by [email protected] 
In the event of a request to add a Member, the MyCapricorne program reserves the right to request any necessary supporting documents to validate their affiliation.

6.9 The Account Manager may, if they wish, remove members from the Family Account they manage. In addition, a Family Member over the age of 18 may request to leave the Family Account by sending a signed written notice to the MyCapricorne program.
In the event of a Family Account Member being removed, the MyCapricorne point balance of the Member removed from the Family Account will be set to 0, and previously transferred points cannot be claimed; however, the Tier point balance will remain unchanged.

6.10 The Account Holder warrants the accuracy of all information provided to the program, particularly in connection with enrollment in the Family Account, and shall be held liable for any incorrect, incomplete, or outdated information. The Account Holder agrees that the program may verify the membership status of individuals linked to the Family Account at any time and agrees to provide any requested information. 

6.11 In the event of the Account Manager’s death, the new Account Manager must submit a request to the MyCapricorne service with the prior consent of all members who are at least 18 years of age.

6.12 In the event of misuse or failure by the Account Manager and/or any Member of the Family Account to comply with these Terms and Conditions, the program may terminate the Family Account automatically and immediately.
The MyCapricorne program reserves the right to exclude from the Family Account any member who has misused its benefits, made false statements, or failed to comply with these terms and conditions as well as Air Austral’s terms and conditions of carriage.
In the event of exclusion, all points accumulated up to that point will be forfeited and will lose all value. Any previously issued but unused “Cash + Points” bonuses and tickets will be canceled, and neither the Account Holder nor any third party will be entitled to any indemnification or compensation. Air Austral reserves the right to seek compensation for any damages and interest that the customer may owe to the companies participating in the program as a result of the termination.
If a member wishes to withdraw from the Family Account, they must notify us by email. 
In the case of a Family Account with two members, if one of the two members passes away: the Family Account is closed, and the entire balance of MyCapricorne points is returned to the second member.

6.13 By joining the Family Account, members authorize Air Austral to use and process their personal data to enable the implementation of the program, as well as for marketing and communication purposes.
The Account Holder agrees to inform the Members associated with the Family Account of these terms and conditions and to ensure that they comply with these terms.
The MyCapricorne program reserves the right to replace the Family Account, and to modify or amend this program and these terms and conditions at any time and without notice.
 

Through the services available on its website air-austral.com, Air Austral, as the data controller, collects, protects, and processes the personal data of its customers and MyCapricorne members.
Personal data is information that identifies you and relates to you or other individuals. Air Austral is committed to protecting the privacy of its passengers, who may also be members of its MyCapricorne loyalty program.
Air Austral complies with applicable regulations regarding the protection of personal data, including the provisions of the amended French Data Protection Act of January 6, 1978, as well as the General Data Protection Regulation (EU Regulation 2016/679), or “GDPR.” To this end, a Data Protection Officer (DPO) has been appointed to ensure the proper application of these rules within the organization.

7.1 Personal Data Collected Through the MyCapricorne Program

The following personal information is requested when joining the MyCapricorne program (account creation):

• Identification data (title, gender, last name, first names, date of birth),
• Contact information (home and/or work address, home and/or work landline number, home and/or work cell phone number, home and/or work email address, company, job title),
• Communication preference data (preferred language on the member portal, “opt-in” consent to receive the Air Austral newsletter and the MyCapricorne newsletter, “opt-in” consent to be contacted by phone),
• User preference data related to a flight reservation (passport number, issuance/expiration dates, nationality, ID card number, issuance/expiration dates, nationality, dietary preferences).

Once registered, MyCapricorne program members can add or edit additional information in their personal account on the air-austral.com website.
This account allows them to modify their contact information, communication preferences, and user preferences related to a flight reservation at any time.

7.2 Legal Principles Governing the Use of Personal Data

With regard to personal data, Air Austral is committed to respecting the following fundamental principles :

• Lawfulness and fairness: personal data is processed lawfully and fairly by Air Austral
• Transparency: Personal data is collected for specific, explicit, and legitimate purposes. The data may only be used for the specific processing purposes of which the member has been informed, and for no other purposes, without further consent (purpose limitation).
• Data minimization: Only the minimum amount of data necessary for a specific and relevant processing purpose is collected and retained.
• Accuracy: Personal data is accurate and kept up to date by the member. All necessary measures are taken to enable the correction and/or deletion of such data, taking into account the purposes for which it is processed.
• Rights of access, correction, deletion, and objection: Members of the MyCapricorne program have the right to obtain disclosure of personal information concerning them, unless requests are manifestly abusive due to their unreasonable frequency, number, or repetitive or systematic nature.
  Members also have the right to have their personal data corrected, modified, or deleted when it is inaccurate or is being processed in a manner inconsistent with these principles. In the event of serious doubt regarding the legitimacy of the request, Air Austral may request additional supporting documentation before proceeding with the correction, modification, or deletion. Members may also object to the processing of their personal data for compelling and legitimate reasons related to their personal circumstances.
• Limitation of retention: Personal data is retained for no longer than is necessary for the purposes for which it is processed. Retention periods are determined based on the processing purposes implemented by Air Austral and comply with applicable legal provisions and the recommendations of the CNIL, which require specific retention periods for different categories of data.
• Integrity and confidentiality: Air Austral is committed to ensuring data security, including protection against unauthorized or unlawful access, loss, destruction, accidental damage, or disclosure. All technical and organizational measures are taken to ensure compliance with regulatory requirements and to protect the rights and data of MyCapricorne members; Air Austral requires the same level of personal data protection from its various subcontractors (service providers) or partners participating in the MyCapricorne program

7.3 Practical Principles for the Use of Personal Data

The data is used for commercial purposes (purchasing products or services, personalized promotional offers, special meals), customer loyalty, flight safety and security, providing information following the launch of new services and/or offerings, post-flight satisfaction surveys, organizing contests, issuing invitations, and for statistical analysis (destinations, travel class, etc.), or for customer service in response to requests and/or complaints. Consent is obtained when creating a MyCapricorne account and can be modified at any time in the “My Profile” section of your personal account.

Recipients of the Data

Data collected on the MyCapricorne program website may be shared internally with Air Austral staff involved in the MyCapricorne program, with program partners, or with service providers in connection with all or part of the services described in the purposes of processing.
Data concerning Members may be transmitted in strict confidence to research firms, for their exclusive use, for the purposes of statistical analysis and market research.

If a recipient or service provider is located outside the European Union, Air Austral undertakes to ensure data protection by implementing contractual clauses that comply with the GDPR. Air Austral will ensure that the necessary level of protection is provided.

7.4 Exercising the rights of access, rectification, or erasure of data  

In accordance with applicable data protection regulations, any member may, at any time, exercise their rights to access, correct, or delete their personal data, as well as their rights to restrict or object to the processing of their personal data and to data portability.

To exercise these rights, simply send a request by mail or email to the following address :
Air Austral
Data Protection Officer (DPO) Airport Zone 97438 Sainte-Marie (Reunion) or
email : [email protected]

The request must be accompanied by all the required information to verify the member’s identity (last name, first name, email address, MyCapricorne number). Additional information may be requested if necessary to confirm the member’s identity.
You may also modify or correct your contact information and opt in or out of receiving offers from the MyCapricorne program and/or its partners at any time directly in your MyCapricorne account under the “My Profile” section.

To stop receiving the Air Austral and MyCapricorne newsletters by email, an unsubscribe link is available at the bottom of each communication.

In the case of the Handi Austral service (designed to facilitate travel for people with disabilities), certain personal data is essential to enable medical assistance on the ground. In this specific case, exercising the right to object to the collection and processing of data may make it impossible to provide the expected assistance services on the ground.

Regarding the personal data of minors, the prior consent of the parents or legal guardians of the child will be requested when the account is created. A minor at the time their personal data is collected may, upon reaching the age of majority, request that such data be deleted as soon as possible.
They may object to this by sending their request to the address listed above.

7.5 Support and Security on the Website

The air-austral.com website uses “cookies” and tracking features to improve the user experience and online service.
Cookies are text files used to identify the user’s device (computer, tablet, smartphone) when they connect to the air-austral.com website.

They are primarily used to :

• to help remember login credentials and user interface preferences,
• to compile statistics (pages visited, time spent on the site, links clicked, etc.) to improve the user experience and gauge interest in our offerings,

Certain pages on air-austral.com provide access to other websites (internal Air Austral sites or those of program partners). The data protection policies applicable to these sites are the responsibility of the site operator, who becomes the data controller for any personal data entered once the user visits the site.

The website’s payment transactions are processed using the “Ogone” secure online payment solution from Ingenico ePayments. The secure platform is PCI-DSS certified, meeting the payment industry’s most rigorous security standards.
 

8.1 Air Austral reserves the right to modify the program’s terms and conditions at any time, including the reward schedules and eligibility requirements, the valuation of MyCapricorne points, card tiers, and associated benefits; to cancel or replace the MyCapricorne program with another program; or to modify it, without prior notice.

8.2 The laws of certain countries may impose restrictions on the terms and conditions of the MyCapricorne program and/or participation therein. To comply with such laws, MyCapricorne and Air Austral shall be entitled to immediately implement new legal requirements and modify the program accordingly, without prior notice.

8.3 These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.